Company Profile
FitMed Inc is a national
mail order/internet business and has been serving the
fitness consumer and fitness professionals since 1991. Our
offices are located in Marin County, California, about 15
minutes north of San Francisco. We offer the highest
quality customer service and product support available.
Customer
Satisfaction Guarantee
FitMed Inc. provides quality products that have been tested and accepted by professionals within the health and fitness
community. We are confident in the products we offer, but if you are not
completely satisfied, we offer a 30-Day Money Back
Guarantee on all our products with some exceptions
for Home Fitness
Equipment (see the individual
product pages for information on exceptions.) To avoid delays and complications with your return, please call FitMed Inc. to authorize a return
before sending products back.
All items must be returned in clean and like new
condition, or a 15% restocking fee will be applied. Shipping charges are not refundable.
Why Buy from Us?
Over 100,000 happy shoppers can't be wrong! We are
the longest running heart rate monitor and fitness equipment site
online, a most trusted name in online fitness
sales.
Authorized Dealer
FitMed is an
authorized dealer for all products we sell. Warrantee and
repair service is provided by the manufacturers of the
product.
Price Match Policy
FitMed will usually
match prices with other authorized dealers for a particular
product. Please call at 800-949-4089 Mon-Fri 10-5 Pacific Time, or email
us at
support@heartmonitors.com
to get authorization for a price match.
Return Policy -
For all
items in our Product catalog EXCEPT the Home Fitness Products.
(For Home
Fitness Products, see the individual return policy on each product page).
Note: Customer's original
shipping charges are not refundable.
- NO restocking fees if equipment is returned
in like-new condition
- 30-day Money Back Guarantee on product
charges.
Same day shipping
Orders placed by 3PM Pacific
time Monday-Friday are shipped the same day except for
drop ship items and out of stock items.
Free Expert Advice
line
Call our expert advice line Monday - Friday 10-5
Pacific time. Our staff has decades of experience in fitness and
cardio conditioning including working with schools, teams, athletes,
personal trainers, weight loss programs, cardiac rehab programs, health
clubs and more.
Security & Fraud Prevention
We take several steps to keep your
data safe. We use Just Add Commerce, the most trusted,
secure online shopping system which uses 128-bit SSL, the highest commercially available encryption
standard on the market. All orders are deleted off the shopping cart
system every business day. Customer data is then
stored in a separate off line system in a format that cannot be copied. These steps give you the peace of mind to order
with confidence.
Customer
Service
All our customer service staff are
trained to answer product questions, place orders, handle
returns and help with all aspects of customer service. You
are in the hands
of a team of well trained dedicated professionals.
Placing Orders
On-Line Orders:
You must click on the “add to cart”
button next to each product you wish to order.
Telephone Orders:
In the
US, call toll free: 1(800) 959-4089
Outside the US, you may reach us at: 1 (415)
924-7999
Our business hours are Monday – Friday 10:00am – 5:00pm
Pacific Time.
Fax Orders:
Please fax the following information to:
1 (415) 924-8383:
-
name and ship to address
-
phone number
-
credit card number and expiration date
-
billing address (if different than ship to address)
-
item's) you wish to order
-
quantity
-
item price
-
color and size if appropriate
Help Line and Customer
Support
- For help or customer
support, please call during office hours Monday-Friday 10-5 Pacific
Time 1-1-888-418-2377. Our office
provides phone support and 30 day warranty. After 30
days all repairs are handled by
the product manufacturers.
- Free shipping offers are
for "lower 48" states only.
-
All
domestic shipments are sent via UPS or USPS.
-
Orders placed
by 3PM PST will be shipped the same day Mon-Fri.
-
Next Day Air shipments ordered on Friday
before 3PM Pacific Time will arrive on Monday.
Saturday delivery is available for $10-35 extra.
-
Standard
UPS Ground shipping prices apply to 48 States
ONLY. Alaska must use 2nd Day or Next Day Air shipping
options; Hawaii has 2nd Day, Next Day or UPS Ground
options for additional charges.
-
Most International Orders are shipped US
Express Airmail (4-7 days)
-
We cannot ship
via UPS to a PO Box or APO address.
-
For
domestic
and international shipping rates
-
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